Terms of service

Last Updated: September 29, 2026
Effective Date: September 29, 2026

Welcome to VEZLUPINA™.

These Terms & Conditions establish the rules that apply when you shop through vezlupi.com or use our online store, checkout, product pages, customer support, and related ecommerce services.

vezlupi.com is owned and operated by Shanghai Kelintao Technology Co., Ltd. under the VEZLUPINA™ brand. Throughout these Terms, “VEZLUPINA™,” “we,” “our,” and “us” refer to Shanghai Kelintao Technology Co., Ltd. where appropriate.

By submitting an order through our store, you acknowledge these Terms together with the policies applicable to your purchase. If you do not agree with them, please do not place an order.

Nothing in these Terms is intended to restrict mandatory consumer rights that apply to you under applicable law.

1. Who Operates VEZLUPINA™

For transparency, our business information is:

Brand / Trademark: VEZLUPINA™
Primary Website: vezlupi.com
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751

Shanghai Kelintao Technology Co., Ltd., doing business as VEZLUPINA™, is responsible for the operation of vezlupi.com and customer service relating to purchases made through the website.

2. Eligibility to Purchase

When submitting an order, you confirm that you have the legal capacity required to enter into the transaction under the laws applicable to you.

You are also responsible for ensuring that:

Information submitted during checkout is accurate
You are authorized to use the selected payment method
Your purchase is lawful in your location
Any required parental or guardian authorization has been obtained

We may request additional information where reasonably necessary to verify an order or protect against unauthorized transactions.

3. Our Products

VEZLUPINA™ aims to provide clear information about the jewelry and accessories offered through our store.

Depending on the product, a listing may include its:

Product name
Photographs
Materials or finishes
Color
Dimensions
Design characteristics
Available variations
Price
Availability

We make reasonable efforts to present these details accurately.

However, photographs viewed on different screens may vary slightly in color, brightness, scale, or appearance because of lighting, photography, and individual display settings.

Reasonable manufacturing or material variations may also occur where appropriate. This does not affect your rights if a product is defective, damaged, incorrect, or materially different from its description.

4. Availability & Inventory

Products displayed on vezlupi.com are subject to availability.

From time to time, we may reasonably:

Adjust available product variations
Update product information
Change inventory status
Limit quantities
Discontinue a design
Remove an unavailable item

Adding a product to your shopping cart does not guarantee that inventory has been reserved.

If an item becomes unavailable after you have paid and we cannot fulfill it, we will provide an appropriate solution, including cancellation and refund of the affected item where necessary.

5. Prices & Checkout Total

Prices may change from time to time.

The price applicable to an order is generally the price presented during checkout when the order is submitted, subject to correction of obvious errors where permitted by law.

Before payment, your checkout may display:

Product subtotal + Shipping charges + Applicable discounts + Taxes where collected + Other clearly disclosed charges = Final order total

Please review the final amount before authorizing payment.

6. Currency

The applicable checkout currency will be displayed before payment.

Where your bank account, card, or payment service uses a different currency, your financial institution may perform currency conversion and may impose exchange-rate adjustments, foreign-transaction charges, or international processing fees.

Such charges are determined by the relevant financial institution and are outside our direct control.

7. Placing an Order

Submitting an order constitutes a request to purchase the selected products.

Before placing your order, please review the following carefully:

Product and variation
Quantity
Recipient information
Shipping address
Billing information
Shipping charge
Discounts
Final order amount
Selected payment method

Customers are responsible for checking information entered during checkout before submitting the purchase.

8. Order Confirmation

After a successful checkout, an order confirmation will normally be sent to the email address provided with your purchase.

The confirmation may contain your:

Order number
Purchased products
Order amount
Shipping information
Other relevant transaction details

An automated confirmation means that we have received your order request. Where reasonably necessary, an order may still be subject to payment verification, fraud-prevention review, inventory confirmation, or fulfillment checks.

9. Order Acceptance

We may decline or cancel an order where reasonably necessary and legally permitted.

Examples may include:

Failed payment authorization
Suspected fraudulent or unauthorized activity
Product unavailability
Delivery restrictions
Materially incomplete customer information
An obvious pricing or technical error
A transaction prohibited by applicable law

If we cancel an order after payment has already been captured, the applicable amount will be refunded to the original payment method.

10. Changing an Order

service@vezlupi.com

Depending on the status of the order, we may be able to help change a product, variation, quantity, or delivery information.

Changes cannot be guaranteed once picking, packaging, fulfillment, or shipment has progressed.

A requested modification is not confirmed until our customer support team confirms it.

11. Cancelling an Order

Cancellation requests should be sent to service@vezlupi.com as soon as possible.

We will make reasonable efforts to stop an order before it reaches a stage of fulfillment that can no longer reasonably be interrupted.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, an eligible item may instead be returned under our Return & Refund Policy.

12. Available Payment Methods

Payment options currently available for your transaction will appear during checkout.

Depending on your location and payment-provider availability, these may include:

Eligible credit cards
Eligible debit cards
PayPal, where offered
Other supported payment options shown during checkout

The payment options actually displayed during checkout determine what is available for your transaction.

13. Payment Authorization

An order may proceed only after the applicable payment has been successfully authorized or otherwise confirmed.

A transaction may fail because of circumstances such as:

Incorrect card or payment details
Insufficient funds
Billing information mismatch
Bank restrictions
Authentication requirements
Fraud-prevention checks
International payment restrictions

If a payment is declined, please check the information entered or contact the relevant payment provider where necessary.

14. Payment Security

Payments are processed using the payment infrastructure and providers made available through our ecommerce store.

Payment providers may use their own encryption, authentication, fraud-prevention, and transaction-security measures.

For your security, never email us your complete card number, CVV/security code, PIN, banking password, or payment-account password.

Additional information is available on our Payment Options page.

15. Processing Time

Orders are generally processed within:

2–5 business days after payment confirmation.

Processing may include payment verification, order review, product preparation, quality or fulfillment checks, packaging, and carrier handover.

Processing time is separate from carrier transit time.

During holidays, promotions, or unusually high-volume periods, additional processing time may occasionally be required.

16. Shipping Fee

Unless a different amount or promotional shipping offer is clearly displayed before checkout, our standard shipping fee is:

USD $6.99 per order

The applicable shipping charge will be visible before you authorize payment.

17. Estimated Delivery

Estimated transit times after dispatch are generally:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days

These periods are estimates rather than guaranteed arrival dates and do not include the standard 2–5 business day processing period.

18. Fulfillment Locations & Split Shipments

Depending on inventory availability, destination, and logistics arrangements, orders may be dispatched from manufacturing partners, distribution facilities, or fulfillment warehouses used for the applicable order.

The shipping origin displayed on a package may therefore differ from our registered business address.

Orders containing multiple products may also be divided into separate shipments. Separate packages may:

Have different tracking numbers
Be dispatched from different locations
Arrive on different dates

You will not be charged additional shipping solely because we choose to split an order after checkout.

19. Tracking

Where tracking is available, tracking information is generally provided after dispatch.

Carrier systems may require approximately 1–3 business days to display the first scan after shipment information has been issued.

A temporary absence of tracking updates does not necessarily indicate that a package has been lost.

20. Delivery Delays

Delivery may occasionally be affected by circumstances beyond our reasonable control, including:

Carrier disruptions
Customs processing
Severe weather
Public holidays
Peak shipping periods
Transportation interruptions
Remote delivery locations
Local delivery problems
Incorrect or incomplete addresses

Contact service@vezlupi.com if your shipment significantly exceeds its expected delivery timeframe.

21. Customs & International Charges

International shipments may be subject to customs duties, import taxes, brokerage charges, or other destination-country fees.

Unless checkout expressly states that applicable import charges have been collected in advance, such charges may be payable by the recipient.

Customs requirements and charges are determined by applicable authorities rather than VEZLUPINA™.

Customs clearance may also affect estimated delivery times.

22. Returns

Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.

A standard eligible return generally requires the item to be:

Unused and unworn
In its original condition
Complete with applicable accessories
Returned with original packaging or tags where applicable
Supported by an identifiable order number or proof of purchase

Different rules may apply to defective, damaged, incorrect, or materially misdescribed products.

23. Return Authorization

service@vezlupi.com

After reviewing an eligible request, our customer support team will provide the appropriate return instructions and return destination.

Important

Our registered business address is not necessarily our return-processing warehouse.

Do not automatically send merchandise to:

Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai

unless our customer support team specifically instructs you to do so.

Unauthorized returns or products sent to an incorrect location may not be accepted or processed.

24. Return Shipping Costs

Responsibility for return shipping depends on why a product is being returned.

For an eligible change-of-mind or preference-based return, the customer is generally responsible for return shipping unless applicable law requires otherwise.

For a confirmed damaged, defective, incorrect, or materially misdescribed product, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs caused by our error.

25. Refunds

After an eligible returned product has been received and inspected, approved refunds are generally issued to the original payment method within 5–10 business days.

After we process the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the amount to your account.

Please refer to our Return & Refund Policy for complete details.

26. Exchanges

Where an exchange is requested for preference reasons, we generally use a return-and-reorder process.

You may:

Contact us regarding the original product.
Follow the approved return procedure.
Place a separate order for your preferred replacement where appropriate.

If the need for replacement results from a confirmed fulfillment error, defect, or damage, contact us first so that an appropriate solution can be provided without shifting costs caused by our error to you.

27. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact:

service@vezlupi.com

Where reasonably relevant, please provide:

Order number
Description of the issue
Product photographs
Packaging photographs
Shipping-label photographs

After reviewing the information, we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

28. Missing Products

If an order appears incomplete, please check whether it was divided into multiple shipments.

Different packages can arrive on different dates and may have separate tracking numbers.

If all expected shipments have arrived and an ordered product remains missing, contact our customer support team so we can investigate.

29. Packages Marked as Delivered

If carrier tracking shows a package as delivered but you cannot locate it, first check:

The delivery area
Mailbox or parcel locker
Building reception
Carrier-designated safe locations
Household members
Neighbors where appropriate

You may also contact the carrier using your tracking information.

If the shipment still cannot be located, contact service@vezlupi.com for assistance.

30. Lost Shipments

If an applicable carrier or logistics provider confirms that an order has been lost in transit and the customer is not responsible for the loss, we will provide an appropriate resolution.

Depending on the circumstances and product availability, this may include a replacement or refund.

31. Failed Delivery

Delivery may fail because of circumstances such as:

An incorrect or incomplete address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refusal of delivery
Uncompleted customs requirements

If a package is returned because delivery could not be completed, available refund or reshipment options will depend on the circumstances and applicable law.

32. Personal Use & Order Review

Unless otherwise agreed, products offered through vezlupi.com are intended primarily for ordinary customer use.

We may reasonably review unusually large, repetitive, or suspicious orders for purposes such as fraud prevention, inventory management, operational security, or legal compliance.

33. Intellectual Property

Content displayed on vezlupi.com may include:

VEZLUPINA™ branding and logos
Product photography
Written content
Graphics and illustrations
Page layouts
Design elements
Other creative materials

Such materials may be owned by, licensed to, or otherwise lawfully used by Shanghai Kelintao Technology Co., Ltd. or relevant rights holders and may be protected by applicable intellectual-property laws.

34. Permitted Website Use

You may use our website and its content for legitimate personal shopping and informational purposes.

Unless authorized or otherwise permitted by law, you may not:

Commercially reproduce protected materials
Republish substantial portions of our website
Misuse VEZLUPINA™ branding
Create deceptive copies of the store
Remove ownership notices
Impersonate our business
Use our website for unlawful activities

35. Customer Reviews & Submitted Content

Where our website allows reviews, comments, photographs, or other submissions, you are responsible for the content you provide.

You must have the right to submit such material and must not knowingly provide content that:

Infringes another person's rights
Is intentionally false or deceptive
Contains unlawful material
Contains malware or harmful code
Violates applicable law

We may moderate or remove submissions that violate these Terms where reasonably appropriate.

36. Privacy

Personal information is handled according to our Privacy Policy.

That policy explains how information may be collected, used, disclosed, retained, and protected when you interact with VEZLUPINA™.

Please review it for additional information about your privacy choices and rights.

37. Third-Party Services

Our online store may rely on third-party providers for services such as:

Ecommerce infrastructure
Payment processing
Shipping and fulfillment
Analytics
Customer support
Fraud prevention
Other operational functions

These providers may operate under their own applicable terms and privacy practices.

38. Third-Party Links

vezlupi.com may contain links to independently operated websites or services.

We do not control independent third-party websites. When you leave our store or interact directly with another provider, that provider's own terms, privacy practices, and security procedures may apply.

39. Website Availability

We aim to maintain reasonable access to our store, but uninterrupted operation cannot be guaranteed.

Website functionality may occasionally be affected by:

Scheduled maintenance
Software updates
Network interruptions
Hosting issues
Security incidents
Third-party service interruptions
Other technical circumstances

We may reasonably modify or maintain website functionality when necessary for security, reliability, or operation.

40. Disclaimer

To the extent permitted by applicable law, our website is provided on an “as available” basis.

We cannot guarantee that every website function will always remain available or that every technical problem will be resolved immediately.

This provision does not exclude statutory warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.

41. Limitation of Liability

To the maximum extent permitted by applicable law, Shanghai Kelintao Technology Co., Ltd. will not be liable for indirect or consequential losses that may lawfully be excluded and that arise from circumstances beyond the scope of mandatory liability.

Nothing in these Terms excludes or limits liability that cannot legally be excluded.

Nothing in this section removes mandatory remedies relating to defective, damaged, incorrect, or non-conforming products.

42. Events Outside Our Reasonable Control

Certain obligations may be delayed by events that cannot reasonably be controlled, including severe weather, natural disasters, transportation disruption, government restrictions, public-health events, labor disputes, telecommunications failures, or major carrier interruptions.

Where such circumstances occur, we will make reasonable efforts to resume affected operations.

Mandatory customer rights remain unaffected where applicable.

43. Consumer Rights

These Terms do not replace rights granted to consumers by mandatory law.

Depending on your location, statutory protections may apply to matters such as:

Product conformity
Defective goods
Repairs or replacements
Refunds
Delivery
Cancellation
Withdrawal rights

Where mandatory consumer law provides greater protection than these Terms, the applicable mandatory provisions will prevail.

44. European Economic Area Consumer Rights

Consumers in the European Economic Area may have additional statutory rights for qualifying distance purchases, including a 14-day withdrawal period subject to applicable requirements and legal exceptions.

These statutory rights may apply independently of our general 30-day return policy.

Nothing in these Terms is intended to reduce rights provided by applicable mandatory consumer law.

45. Governing Law

These Terms are governed by the laws applicable to Shanghai Kelintao Technology Co., Ltd., subject to mandatory consumer protections that may apply based on the customer's country or region.

To the extent legally permitted, disputes relating to the operation of the business may be submitted to a competent court in Shanghai, China.

Nothing in this section removes jurisdictional or consumer rights that cannot legally be waived.

46. Resolving a Concern

If you have a concern involving an order, payment, shipment, return, or refund, we encourage you to contact our customer support team first.

Many transaction-related issues can be reviewed directly using the relevant order information.

This does not prevent either party from exercising rights or remedies available under applicable law.

47. Updates to These Terms

We may revise these Terms & Conditions when reasonably necessary because of changes to our store operations, products, payment procedures, fulfillment arrangements, policies, technology, or legal requirements.

When an updated version is published, the Last Updated date shown at the beginning of this page will be revised.

Changes will not be used to unlawfully remove rights already accrued under a completed transaction.

48. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

49. Entire Agreement

These Terms & Conditions should be read together with the policies published on vezlupi.com, including our:

Shipping Policy
Return & Refund Policy
Privacy Policy
Payment Options
FAQ
Contact Us

Together, these pages describe the principal terms governing purchases and related use of our online store.

Where mandatory law conflicts with a provision of these Terms, the mandatory legal requirement will prevail.

50. Contact Information

Questions regarding these Terms & Conditions or purchases through vezlupi.com may be directed to:

VEZLUPINA™
Owned and Operated by: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)
Primary Website: vezlupi.com

This rewritten version retains the source document’s core transaction areas—business identity, orders, payments, shipping, returns, consumer rights, governing law, and contact information—while replacing the BAVNELORA™ business identity and reorganizing the wording for VEZLUPINA™.