Privacy policy
Last Updated: September 29, 2026
Effective Date: September 29, 2026
At VEZLUPINAโข, protecting your personal information and being transparent about how it is handled are important parts of our customer experience.
This Privacy Policy describes how Shanghai Kelintao Technology Co., Ltd., doing business as VEZLUPINAโข, collects, uses, discloses, and protects personal information when you visit vezlupi.com, purchase our products, communicate with us, or otherwise interact with our online services.
For purposes of this Privacy Policy, Shanghai Kelintao Technology Co., Ltd. is the operator of vezlupi.com and the business responsible for the VEZLUPINAโข online store.
By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is legally required for a particular type of processing, we will request it as appropriate.
1. Personal Information We May Collect
The information we collect depends on how you interact with our website and services.
Information You Give Us
When you place an order, communicate with customer support, subscribe to communications, or otherwise provide information directly to us, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Products selected or purchased
- Customer-support communications
- Account information, where account functionality is available
- Marketing preferences
- Other information you voluntarily provide to us
Payment Information
Payments are processed through the payment methods and payment-service providers available at checkout.
Depending on the payment method selected, payment providers may process information such as card details, billing information, transaction identifiers, or other information required to authorize the transaction.
We do not ask customers to send complete card numbers, CVV/security codes, PINs, or account passwords to our customer service email.
2. Information Collected When You Use Our Website
Certain technical information may be collected automatically when you access or interact with vezlupi.com.
Depending on your device, browser, consent choices, and technologies enabled on the website, this may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from IP information
- Pages viewed
- Referring and exit pages
- Date and time of visits
- Website interactions
- Shopping-cart activity
- Cookie or similar technology identifiers
We may use this information to operate the website, understand performance, maintain security, and improve the shopping experience.
3. How We Use Personal Information
We may process personal information for legitimate business and operational purposes, including to:
Process and Fulfill Orders
We use relevant information to confirm purchases, process transactions, prepare orders, coordinate fulfillment and delivery, provide tracking information, and communicate about an order.
Provide Customer Support
Information may be used to identify an order, respond to questions, process eligible returns or refunds, investigate delivery issues, and resolve customer-service requests.
Operate and Improve Our Store
We may analyze website interactions and customer feedback to understand how our store is used, maintain functionality, improve navigation, and develop our products and services.
Maintain Security
Information may be processed to identify suspicious activity, protect transactions, prevent fraud or misuse, troubleshoot technical issues, and safeguard our customers and business.
Communicate With You
We may send transactional communications such as order confirmations, shipping notifications, service messages, and responses to customer inquiries.
Where permitted and where required consent has been obtained, we may also send promotional or marketing communications.
Meet Legal Obligations
We may process or retain information when reasonably necessary to comply with applicable laws, respond to lawful requests, establish or defend legal claims, maintain business records, or enforce our agreements.
4. How We Share Personal Information
Operating an ecommerce store requires us to work with service providers.
We may disclose relevant information to third parties where reasonably necessary to provide our services, including:
Ecommerce and Website Providers
Services used to host, maintain, secure, and operate our online store.
Payment Providers
Companies that authorize and process customer payments.
Fulfillment and Logistics Providers
Warehouses, carriers, shipping partners, and other providers involved in preparing and delivering orders.
Technology and Security Providers
Services supporting website functionality, analytics, fraud prevention, infrastructure, and cybersecurity.
Customer Service Providers
Where applicable, providers that assist us in managing customer communications.
Advertising and Marketing Providers
Where permitted, certain information may be processed through advertising, analytics, email, or marketing technologies according to applicable consent requirements.
We may also disclose information where required by applicable law, legal process, regulatory obligations, or to protect our legal rights and the security of our services.
We do not represent that personal information is never shared, because certain disclosures to service providers are necessary to operate an ecommerce business.
5. Cookies & Similar Technologies
vezlupi.com may use cookies, pixels, local storage, and similar technologies.
These technologies may support different functions, including:
Essential Technologies
Used for core website functionality such as shopping carts, checkout, security, session management, and customer preferences.
Functional Technologies
Used to remember certain settings and improve website functionality.
Analytics Technologies
Used to understand how visitors interact with the website and to evaluate website performance.
Advertising Technologies
Where applicable and permitted, these technologies may help measure advertising effectiveness or provide advertising that is more relevant to users.
The cookies and technologies actually available may depend on our ecommerce platform, applications, integrations, and your consent preferences.
You may be able to manage cookies through your browser or available website consent controls. Disabling essential technologies may affect certain website functions.
6. Marketing Communications
If you choose to receive marketing communications from VEZLUPINAโข, we may use your contact information to send information about products, collections, promotions, or other relevant updates.
Where required by law, promotional communications will only be sent with an appropriate legal basis or consent.
You can unsubscribe from eligible marketing emails by using the unsubscribe option provided in the communication or by contacting:
Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages relating to an order, customer-service request, or other existing business relationship.
7. Advertising & Analytics
We may use analytics or advertising services to understand website performance, measure campaigns, or support relevant advertising.
Depending on the services enabled on vezlupi.com, these providers may process technical or usage information through cookies, pixels, or similar technologies.
Such providers process information according to their own applicable terms and privacy practices in addition to any contractual arrangements with us.
Where applicable law requires consent before non-essential advertising or analytics technologies are used, we will seek the appropriate choice or consent.
8. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Payment transactions are handled through the secure checkout environment and applicable payment-service providers available through our store.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security. Customers should also take appropriate precautions to protect their devices, passwords, and account credentials.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, fraud-prevention, dispute-resolution, contractual, or legal purposes.
Retention periods may differ depending on the type of information and the reason it is processed.
When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements.
10. International Processing
VEZLUPINAโข serves customers through an online store operated by Shanghai Kelintao Technology Co., Ltd.
Some service providers involved in payments, ecommerce infrastructure, logistics, analytics, or other operations may operate in countries or regions different from your own.
As a result, personal information may be processed or stored outside the country where you reside.
Where applicable privacy laws require safeguards for international transfers, we take reasonable measures appropriate to the relevant processing arrangement.
11. Your Privacy Choices & Rights
Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion in circumstances provided by law
- Object to or restrict certain processing
- Withdraw consent where processing depends on consent
- Opt out of eligible marketing communications
- Request information about certain disclosures or processing activities
- Exercise other rights available under applicable privacy law
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy-related request, contact service@vezlupi.com.
We may request reasonable information to verify your identity before completing certain requests.
12. Childrenโs Privacy
Our online store is intended for general audiences and is not designed to solicit personal information directly from young children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact service@vezlupi.com so that we can review the situation and take appropriate action.
13. Third-Party Websites
Our website may contain links to websites, applications, payment services, social platforms, or other services operated by third parties.
Once you leave vezlupi.com or interact directly with a third-party service, that third party's privacy practices may apply.
VEZLUPINAโข does not control independent third-party websites and is not responsible for their separate privacy practices. We encourage you to review the relevant privacy information before providing personal information directly to another service.
14. Changes to This Privacy Policy
We may revise this Privacy Policy when necessary to reflect changes to our business practices, technologies, service providers, legal obligations, or website operations.
When this policy is materially updated, the revised version will be published on this page and the Last Updated date will be changed accordingly.
We encourage customers to review this page periodically.
15. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to make a privacy-related request, or need information about how your personal information is handled, please contact us.
VEZLUPINAโข Business Information
Brand: VEZLUPINAโข
Primary Website: vezlupi.com
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751
Customer Service Hours: MondayโFriday, 9:00 AMโ5:00 PM (China Standard Time, UTC+8)
Shanghai Kelintao Technology Co., Ltd., doing business as VEZLUPINAโข, owns and operates vezlupi.com.