Shipping policy

Last Updated: September 29, 2026
Effective Date: September 29, 2026

At VEZLUPINAβ„’, we want customers to know what to expect after placing an order. This Shipping Policy explains our order-processing times, shipping charges, estimated delivery windows, fulfillment arrangements, tracking procedures, international duties, address changes, delays, and lost or damaged shipments.

VEZLUPINAβ„’ is owned and operated by Shanghai Kelintao Technology Co., Ltd.

Our Fulfillment Approach

VEZLUPINAβ„’ serves customers through an international ecommerce and fulfillment network.

Depending on product availability, destination, inventory location, and logistics requirements, an order may be prepared and dispatched from a manufacturing partner, distribution facility, or fulfillment warehouse used for that order.

As a result, the shipping origin shown on a package or tracking record may differ from our registered business address.

Some multi-item orders may also be divided into separate shipments when products are available from different fulfillment locations. When this occurs, packages may arrive at different times and may have separate tracking numbers.

We do not represent every order as being shipped from the customer's local country unless that is actually the case for the applicable shipment.

1. Order Processing

Orders normally require 2–5 business days for processing before dispatch.

Processing may include:

  • Payment confirmation
  • Order verification
  • Product preparation
  • Quality and fulfillment checks
  • Packaging
  • Handover to the applicable shipping carrier

Processing time is separate from estimated transit time.

Business days generally exclude weekends and applicable public holidays.

During major promotional periods, holidays, unusually high order volumes, or other exceptional circumstances, processing may require additional time. If a material delay affects your order, we will make reasonable efforts to provide relevant information where available.

2. Shipping Charges

A flat shipping fee of USD $6.99 per order applies unless a different shipping charge or promotional shipping offer is clearly displayed before you complete checkout.

The applicable shipping charge will be shown as part of your order total before payment is submitted.

If VEZLUPINAβ„’ offers a free-shipping promotion or another temporary shipping arrangement, the conditions of that offer will be displayed where applicable.

You will have an opportunity to review the shipping charge before completing your purchase.

3. Estimated Delivery Times

After your order has been dispatched, estimated delivery times generally depend on the destination and shipping route.

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other International Destinations 14–21 business days

These estimates begin after dispatch and do not include the standard 2–5 business day processing period.

For example, an order shipped to the United States will normally require the processing period first, followed by the applicable estimated transit period.

Delivery times are estimates rather than guaranteed arrival dates.

4. Factors That May Affect Delivery

Although we work to have orders delivered within the estimated timeframe, circumstances outside our reasonable control can occasionally affect transit.

These may include:

  • Customs inspections or clearance procedures
  • Carrier network disruptions
  • Severe weather
  • Public holidays
  • Peak-season shipping volumes
  • Transportation interruptions
  • Incorrect or incomplete delivery information
  • Remote-area delivery requirements
  • Local postal or last-mile carrier delays

If your shipment is taking longer than expected, please review the latest tracking information first. You may also contact service@vezlupi.com with your order number for assistance.

5. Tracking Your Shipment

When tracking is available, a shipping confirmation or tracking notification will generally be sent to the email address provided with your order after dispatch.

Please note that tracking information may not become active immediately.

Carriers can require approximately 1–3 business days after shipment handover to register the first tracking scan.

A short delay between receiving a tracking number and seeing the first carrier update does not necessarily indicate that the package has been lost.

If tracking remains inactive beyond a reasonable period, contact us and include your order number.

6. Multiple Packages

An order containing more than one product may occasionally be fulfilled from different inventory locations.

In these circumstances:

  • Your order may arrive in multiple packages
  • Packages may arrive on different dates
  • More than one tracking number may be issued
  • Receiving one package does not necessarily mean another item is missing

You will not be charged an additional shipping fee solely because we choose to divide an order into multiple packages after checkout.

If all expected packages have been delivered according to the available tracking information but an ordered item is still missing, contact service@vezlupi.com.

7. International Orders, Customs & Import Charges

International shipments may be subject to customs procedures, import duties, taxes, brokerage charges, or other government-imposed fees in the destination country.

Unless checkout expressly states that applicable import charges have been collected in advance, customs duties, import taxes, and similar destination-country charges may be payable by the recipient.

Such charges are imposed by local authorities or other applicable parties and are not necessarily included in the product price or standard shipping charge paid to VEZLUPINAβ„’.

Requirements vary by country. Customers are encouraged to review applicable local import requirements before purchasing if they are uncertain.

Customs clearance may also extend delivery times. We cannot control the time required by customs authorities to inspect or release an international shipment.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

  • Recipient name
  • Street and building information
  • Apartment, suite, or unit number where applicable
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Contact telephone number where requested

If you notice an error after ordering, contact service@vezlupi.com as soon as possible.

We will make reasonable efforts to update the information before fulfillment progresses, but we cannot guarantee an address change after an order has entered processing or been dispatched.

9. Order Changes & Cancellations

If you need to change or cancel an order, please contact:

service@vezlupi.com

Requests should be submitted as soon as possible after the order is placed.

We will make reasonable efforts to accommodate a request before the order reaches a stage of fulfillment that can no longer reasonably be stopped or modified.

A change or cancellation is not confirmed until our customer support team has confirmed it.

Once an order has been dispatched, we generally cannot cancel the shipment or change its delivery address.

If cancellation is no longer possible, an eligible product may be returned after delivery in accordance with our Return & Refund Policy.

10. Delayed Packages

A package that arrives after its estimated delivery window is not automatically considered lost.

If your order is delayed:

  1. Review the latest carrier tracking information.
  2. Allow for any identified customs or carrier delays.
  3. Contact us at service@vezlupi.com if the shipment has significantly exceeded its expected timeframe.

Our customer support team can review the available shipping information and, where appropriate, request additional information from the relevant logistics provider.

11. Lost Shipments

If a carrier or applicable logistics provider confirms that your shipment has been lost in transit, please contact us.

After verifying the circumstances, VEZLUPINAβ„’ will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Customers will not be required to bear the cost of replacing an order confirmed to have been lost during transit where the loss was not caused by the customer's actions.

12. Damaged Shipments

Please inspect your package and product after delivery.

If an item arrives damaged, contact service@vezlupi.com promptly and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the affected product
  • Photographs of the shipping package where relevant

Please retain the product and packaging while we review the issue.

If we confirm that the product arrived damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Please refer to our Return & Refund Policy for additional information.

13. Packages Marked Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location
  • With household members
  • With building reception or management
  • With neighbors where appropriate
  • Any carrier-designated safe location

You may also contact the carrier using the tracking number.

If the package still cannot be located, contact service@vezlupi.com with your order number and tracking information. We will review the available delivery information and assist with the appropriate next steps.

14. Returns Are Not Sent to Our Registered Business Address

Our business registration address is not necessarily the facility used to receive returned merchandise.

Do not send a return to our registered business address unless our customer support team specifically instructs you to do so.

To initiate an eligible return, contact service@vezlupi.com first.

After approving the return, our team will provide the appropriate return warehouse address and return instructions.

Unauthorized returns or products sent to an incorrect address may not be accepted or processed.

Please review our Return & Refund Policy for the complete return procedure.

15. Shipping Support

For questions about processing, tracking, delivery delays, missing packages, damaged shipments, or other shipping matters, please contact us.

Brand: VEZLUPINAβ„’
Website: vezlupi.com
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)

Shanghai Kelintao Technology Co., Ltd., doing business as VEZLUPINAβ„’, owns and operates vezlupi.com.

For related purchasing information, please also review our Return & Refund Policy, Payment Options, Privacy Policy, FAQ, and Terms of Service.