Contact information

We’re Here to Help

At VEZLUPINAβ„’, we want every part of your shopping experience to feel clear and straightforward. Whether you need assistance before placing an order or have a question about an existing purchase, our customer support team is available to help.

You can contact us regarding:

  • Product details and availability
  • Order status or order-related questions
  • Shipping and delivery inquiries
  • Returns and refunds
  • Payment questions
  • General website or customer service inquiries

For order-specific assistance, please include your order number and the email address used when placing your order. This helps us locate your purchase and respond more efficiently.

Customer Support

Email
service@vezlupi.com

Phone
+86 18466180751

Our support team will review your inquiry and respond as soon as reasonably possible during our customer service hours.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Time Zone: China Standard Time (CST / UTC+8)

Messages received outside our regular support hours will be reviewed on the next business day.

Business Information

Brand: VEZLUPINAβ„’
Website: vezlupi.com
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751

VEZLUPINAβ„’ is owned and operated by Shanghai Kelintao Technology Co., Ltd.

Need Help With an Order?

To help us handle your request efficiently, please provide as much relevant information as possible when contacting us, including:

Order inquiries: Your order number and the email address associated with the purchase.

Delivery inquiries: Your order number and, if available, the relevant tracking information.

Product issues: Your order number, a brief description of the issue, and clear photographs where appropriate.

Return or refund requests: Please contact us before sending any item back so our team can review your request and provide the applicable return instructions.

Please do not send unauthorized returns directly to our business address. An approved return may need to be sent to a designated return location provided by our customer support team.

Shop With Confidence

Clear communication is an important part of the VEZLUPINAβ„’ experience. Our goal is to provide accessible contact information and practical support whenever you have questions about your purchase.

For information about delivery, returns, refunds, privacy, or other purchasing terms, please refer to the corresponding policy pages available on vezlupi.com.

VEZLUPINAβ„’ β€” Distinct by Design.