Refund policy
Last Updated: September 29, 2026
Effective Date: September 29, 2026
At VEZLUPINAβ’, we want customers to understand their return and refund options before making a purchase. This policy explains our return window, eligibility requirements, damaged or incorrect item procedures, return shipping responsibilities, exchanges, cancellations, and refund processing.
VEZLUPINAβ’ is owned and operated by Shanghai Kelintao Technology Co., Ltd.
1. Our 30-Day Return Window
We accept eligible return requests made within 30 days after the order is delivered.
To qualify for a standard return, the product should generally be:
- Unused, unworn, and in its original condition
- Free from damage, alteration, or signs of use caused after delivery
- Returned with its original packaging, accessories, and tags, where applicable
- Accompanied by a valid order number, order confirmation, or other reasonable proof of purchase
A product that has been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund unless the issue results from a defect, shipping damage, fulfillment error, or another circumstance for which we are responsible.
2. How to Request a Return
Please contact our customer support team before sending any product back.
Return Requests:
service@vezlupi.com
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photographs or other relevant information if the product is damaged, defective, or incorrect
Our team will review your request and confirm whether the product is eligible for return.
If approved, we will provide the appropriate return instructions and return destination.
Important
Returns must be authorized before shipment.
Products sent back without prior approval, sent to an incorrect address, or otherwise returned outside the provided instructions may not be accepted or processed.
3. Return Address & Return Authorization
Our registered business address is not necessarily our product return warehouse.
Please do not automatically send returned merchandise to:
Shanghai Kelintao Technology Co., Ltd.
Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and instructions applicable to your order.
This process helps ensure that returned products can be identified, received, inspected, and processed correctly.
4. Change-of-Mind Returns
If you simply change your mind or decide that an eligible product is not right for you, you may request a return within the 30-day return period.
For an approved preference-based return:
- The customer is generally responsible for return shipping costs
- The product must meet the applicable return conditions
- Original outbound shipping charges, where separately charged, are generally not refundable unless required by applicable law
- We recommend using a trackable shipping service when returning an item at your own expense
We are not responsible for a customer-arranged return package that is lost before reaching the designated return facility.
5. Damaged, Defective or Incorrect Products
Please inspect your order reasonably soon after delivery.
If your product arrives:
- Damaged in transit
- Defective
- Incorrect
- Missing an ordered component
- Materially different from its product description
please contact service@vezlupi.com and provide your order number, a description of the issue, and clear photographs or other reasonable supporting information.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the problem is confirmed to result from damage, defect, misdescription, or our fulfillment error.
Customers will not be required to bear return shipping costs resulting from a confirmed error for which we are responsible.
6. Items That May Not Be Eligible for Standard Returns
Certain products may be excluded from change-of-mind returns where permitted by applicable law, including:
- Personalized or custom-made products
- Gift cards or similar non-physical stored-value products
- Products that cannot reasonably be resold for hygiene reasons once their protective seal has been removed, where applicable
- Products materially altered or damaged by the customer after delivery
- Other items identified as final sale before purchase, where such an exclusion is legally permitted
A discounted price alone does not automatically make an item non-returnable unless a valid return restriction was clearly disclosed before purchase and is permitted by applicable law.
Products that arrive damaged, defective, incorrect, or materially misdescribed will be handled separately from ordinary change-of-mind returns.
If you are uncertain about a product's eligibility, contact service@vezlupi.com before returning it.
7. Exchanges
We do not require customers to wait for a traditional exchange process where returning and repurchasing is more practical.
If you would like another product, size, style, or eligible variation:
- Contact us to request a return for the original item.
- Follow the approved return instructions.
- Once appropriate, place a separate order for your preferred replacement.
This approach allows the new product to be purchased according to its current availability rather than being held until the original return has completed processing.
If an exchange is required because we supplied an incorrect or defective item, contact us first so we can provide an appropriate solution without imposing costs caused by our error.
8. European Economic Area & UK Consumer Rights
Where applicable consumer law provides additional statutory cancellation or withdrawal rights, those rights remain available and are not replaced by this policy.
For qualifying distance purchases by consumers in the European Economic Area, customers generally have a statutory right to withdraw from an eligible purchase within 14 days after receiving the goods, subject to applicable exclusions and legal requirements.
Where applicable, customers should notify us within the statutory period if they wish to exercise such a right.
Our standard 30-day return window may provide additional time for eligible returns, but it does not limit mandatory consumer rights available under applicable law.
9. Refund Review & Approval
Once an authorized return reaches the designated return facility, it will be reviewed against the applicable return conditions.
We will notify you after the return has been evaluated.
If your refund is approved, it will be issued to the original payment method used for the purchase.
We do not ordinarily issue an approved refund to an unrelated payment account or alternative recipient.
10. Refund Processing Time
After an eligible returned product has been received and inspected, approved refunds are generally issued to the original payment method within 5β10 business days.
Once we submit the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times controlled by financial institutions are outside our direct control.
If you have not received an approved refund after allowing reasonable processing time, please contact:
Include your order number so we can review the transaction.
11. Order Cancellations
If you need to cancel an order, contact us at service@vezlupi.com as soon as possible.
We will make reasonable efforts to accommodate a cancellation request before the order has entered a stage of processing or fulfillment that can no longer reasonably be stopped.
A cancellation is not confirmed until our customer support team has confirmed it.
If an order has already been dispatched, it may no longer be possible to cancel the shipment. Once delivered, you may request an eligible return under this policy.
12. Refunds for Orders That Never Arrive
If tracking information indicates a delivery problem or your package has not arrived within the expected timeframe, please contact us so we can investigate with the applicable logistics provider.
Where an order is confirmed to have been lost in transit and the customer is not responsible for the loss, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Please review our Shipping Policy for further information about tracking, delays, and lost packages.
13. Contact Us
For return authorizations, damaged-product claims, refund questions, or other concerns regarding this policy, please contact our customer support team.
Brand: VEZLUPINAβ’
Website: vezlupi.com
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751
Customer Service Hours: MondayβFriday, 9:00 AMβ5:00 PM (China Standard Time, UTC+8)
Shanghai Kelintao Technology Co., Ltd., doing business as VEZLUPINAβ’, owns and operates vezlupi.com.
Our goal is to keep the return process understandable and workable while treating preference-based returns and problems caused by damaged, defective, incorrect, or misdescribed products appropriately.