Legal notice
Last Updated: September 29, 2026
Effective Date: September 29, 2026
Welcome to VEZLUPINA™.
These Terms of Use (“Terms”) govern your access to and use of vezlupi.com, including its webpages, mobile-accessible features, content, product information, customer-facing tools, and other functionality made available through the website (collectively, the “Site”).
The Site is owned and operated by Shanghai Kelintao Technology Co., Ltd. under the VEZLUPINA™ brand. In these Terms, “VEZLUPINA™,” “we,” “us,” and “our” refer to Shanghai Kelintao Technology Co., Ltd. where applicable.
By accessing or using the Site, you acknowledge that you have read and agree to these Terms, together with our Privacy Policy and other policies applicable to your use of the Site or purchases made through it. If you do not agree, please discontinue use of the Site.
Purchases made through vezlupi.com are additionally governed by our applicable Terms & Conditions, Shipping Policy, Return & Refund Policy, Payment Options, and other transaction policies.
1. Business Identity
For transparency, the Site is operated under the following business information:
Brand / Trademark: VEZLUPINA™
Primary Domain: vezlupi.com
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751
Shanghai Kelintao Technology Co., Ltd. owns and operates vezlupi.com under the VEZLUPINA™ brand.
2. Accurate Information
When you provide information through the Site, you agree that the information will be accurate, current, and reasonably complete.
This includes information submitted during:
- Checkout
- Customer-support inquiries
- Account registration, where available
- Return or refund requests
- Reviews or other voluntary submissions
You are responsible for correcting information if you become aware that it is inaccurate.
Providing false or misleading information for fraudulent or unlawful purposes is prohibited.
3. Privacy & Personal Information
Our collection and handling of personal information are described in our Privacy Policy.
Depending on how you interact with the Site, information may be processed for purposes including:
- Operating the online store
- Processing orders
- Providing customer support
- Facilitating payments
- Arranging fulfillment and delivery
- Maintaining website security
- Preventing fraud
- Meeting legal obligations
Please review our Privacy Policy for further information about data processing, retention, disclosures, security, and available privacy rights.
4. Permission to Use the Site
VEZLUPINA™ grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful personal shopping and informational purposes.
This permission does not transfer ownership of the Site or its content to you.
You may view and use publicly available content for ordinary personal purposes, subject to these Terms and applicable law.
5. Intellectual Property
The Site may contain:
- VEZLUPINA™ branding
- Logos
- Product photographs
- Graphics
- Illustrations
- Written content
- Page designs
- Layouts
- Icons
- Interface elements
- Other creative materials
These materials may be owned by, licensed to, or otherwise lawfully used by Shanghai Kelintao Technology Co., Ltd. or the applicable rights holders.
They may be protected by copyright, trademark, and other intellectual-property laws.
The source Terms specifically regulate site content, logos, graphics, images, interfaces, code, and related materials as protected site content. 粘贴的文本 (1)
6. Restricted Uses of Site Content
Unless we provide written permission or applicable law permits otherwise, you may not:
- Commercially reproduce substantial Site content
- Republish protected materials for commercial purposes
- Modify or distribute protected content without authorization
- Copy VEZLUPINA™ branding in a misleading manner
- Frame substantial portions of the Site within another website
- Remove copyright, trademark, or ownership notices
- Reverse engineer protected website components where prohibited
- Create deceptive or unauthorized copies of the Site
- Use Site materials to impersonate VEZLUPINA™ or Shanghai Kelintao Technology Co., Ltd.
Reasonable personal browsing and shopping use remains permitted.
7. Automated Access, Scraping & Security
You may not use robots, crawlers, scrapers, automated extraction systems, or similar technologies to access or collect Site information in a manner that:
- Violates applicable law
- Circumvents technical restrictions
- Collects personal information unlawfully
- Places an unreasonable load on our infrastructure
- Disrupts Site operation
- Attempts unauthorized access to systems or data
You must not introduce malware, viruses, malicious scripts, or other technologies designed to damage or interfere with the Site.
8. Access to the Site
You are responsible for the equipment, internet connection, software, and other resources necessary to access vezlupi.com.
Your internet, telecommunications, or mobile provider may impose separate charges for accessing online services. Those charges are not imposed by VEZLUPINA™.
You must not bypass security or access-control measures implemented to protect the Site.
9. Accounts
Where account functionality is available, you are responsible for safeguarding your account credentials.
You must not:
- Access another person's account without authorization
- Share credentials for fraudulent purposes
- Impersonate another person
- Use false identifying information to mislead us
- Attempt to gain unauthorized access to restricted functions
Please contact us if you reasonably believe your account has been compromised.
10. Suspension or Restriction of Access
We may reasonably suspend or restrict access to the Site where necessary to address:
- Fraudulent activity
- Security threats
- Unauthorized access
- Serious misuse
- Repeated violations of these Terms
- Legal or regulatory requirements
- Conduct that materially interferes with Site operation
Where legally appropriate, restricting Site access does not eliminate rights or obligations relating to purchases already made.
11. Content You Submit
If the Site allows you to submit reviews, comments, photographs, messages, feedback, or other content, you remain responsible for that content.
You must have the legal right to submit it.
You may not knowingly submit content that:
- Infringes another person's intellectual-property rights
- Violates privacy or publicity rights
- Is fraudulent or intentionally misleading
- Contains unlawful threats or harassment
- Contains malicious software
- Is unlawfully discriminatory or abusive
- Violates applicable law
We may moderate or remove content that violates these Terms where reasonably appropriate.
12. License for Customer-Submitted Content
Where you voluntarily submit non-private content for publication on our Site—such as a product review or customer photograph—you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and reasonably adapt that content for operating and presenting our Site and related business communications.
You represent that you have sufficient rights to grant this permission.
Personal information contained in customer communications remains subject to our Privacy Policy and is not treated as public customer-submitted content merely because it was sent to customer support.
13. Product Reviews
Reviews should reflect genuine experiences and should not intentionally mislead other customers.
We may remove or decline to publish a review where reasonably necessary because it:
- Contains unlawful material
- Reveals sensitive personal information
- Infringes third-party rights
- Contains spam or malicious links
- Is demonstrably fraudulent
- Is unrelated to the relevant product
- Violates these Terms
We do not require positive reviews as a condition of submitting customer feedback.
14. Product Information
We make reasonable efforts to keep product information accurate.
However, minor differences in appearance may occur because of:
- Screen calibration
- Device display settings
- Photography lighting
- Material characteristics
- Reasonable manufacturing variations
Nothing in these Terms limits your rights where a product is damaged, defective, incorrect, or materially different from its description.
15. Third-Party Services
Our Site may depend on third-party providers for services such as:
- Payment processing
- Ecommerce infrastructure
- Website hosting
- Shipping
- Fulfillment
- Analytics
- Fraud prevention
- Customer-support technology
These providers may operate according to their own applicable terms and privacy practices.
Use of third-party providers does not change our obligations where applicable law places responsibility on us.
16. External Links
The Site may contain links to independently operated third-party websites or services.
Such links may be provided for convenience or functionality and do not necessarily constitute an endorsement.
We do not control independent third-party websites. Once you interact directly with another website or service, its own terms, privacy practices, and security procedures may apply.
The source document likewise distinguishes independent third-party links and their separate terms and privacy practices. 粘贴的文本 (1)
17. Electronic Communications
When you place an order, contact us electronically, or otherwise interact with the Site, certain communications may be delivered electronically.
These may include:
- Order confirmations
- Shipping notifications
- Customer-service responses
- Policy notices
- Transaction-related information
- Other communications reasonably related to your interaction with us
You are responsible for providing an accurate email address where one is required.
Where permitted by applicable law, electronic communications may satisfy requirements that information be provided in writing.
Marketing communications are handled separately according to our Privacy Policy and applicable consent requirements.
18. Website Availability
We work to maintain reasonable access to vezlupi.com, but continuous availability cannot be guaranteed.
Access may occasionally be interrupted because of:
- Scheduled maintenance
- Software updates
- Hosting interruptions
- Network failures
- Cybersecurity incidents
- Third-party service failures
- Circumstances outside our reasonable control
We may modify, maintain, or temporarily restrict Site functionality when reasonably necessary for operation or security.
19. Website Errors
Despite reasonable efforts, the Site may occasionally contain technical, typographical, pricing, inventory, or product-information errors.
We may correct inaccurate information when identified.
If a material error affects a submitted order, we will handle the issue in accordance with our applicable transaction policies and mandatory consumer law.
20. Website Security
We use reasonable measures designed to maintain the security and integrity of our Site.
However, no website, network, internet transmission, or electronic storage system can be guaranteed to be completely secure or uninterrupted.
You are responsible for taking reasonable precautions when accessing online services, including protecting your devices, passwords, and account credentials.
21. Disclaimer
To the extent permitted by applicable law, the Site is made available on an “as available” basis.
We do not guarantee that:
- Every Site feature will operate continuously
- Every technical error will be corrected immediately
- Third-party services will always remain available
- Internet transmission will always be uninterrupted
However, nothing in this section excludes or restricts statutory warranties, consumer guarantees, product-conformity obligations, or other rights that cannot legally be waived.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Shanghai Kelintao Technology Co., Ltd. will not be responsible for indirect or consequential losses arising solely from use of the Site where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law.
In particular, nothing in these Terms removes mandatory customer rights or remedies relating to defective, damaged, incorrect, or materially non-conforming products.
23. Customer Responsibility
To the extent permitted by applicable law, you are responsible for losses or claims reasonably arising from your:
- Fraudulent use of the Site
- Intentional unlawful conduct
- Unauthorized interference with Site systems
- Infringement of third-party rights
- Material violation of these Terms
You are not required under this provision to assume responsibility for losses caused by our own unlawful conduct or responsibilities that applicable law does not permit us to transfer to a customer.
24. Intellectual Property Complaints
We respect intellectual-property rights.
If you reasonably believe that content displayed on vezlupi.com infringes copyright, trademark, or another intellectual-property right, please contact:
To help us evaluate the matter, please provide where applicable:
- Your full name and contact details
- Identification of the protected work or right
- Identification and location of the allegedly infringing material
- A description of why you believe the use is unauthorized
- Evidence that you are the rights holder or authorized to act for the rights holder
- Any other information reasonably necessary to evaluate the claim
We may request additional information where appropriate.
25. Prohibited Activities
You must not use the Site to:
- Violate applicable laws or regulations
- Commit or facilitate fraud
- Conduct phishing or deceptive activity
- Transmit malware
- Interfere with website security
- Attempt unauthorized system access
- Harvest personal information unlawfully
- Infringe intellectual-property rights
- Impersonate VEZLUPINA™ or another person
- Abuse promotional systems through fraudulent methods
- Intentionally disrupt other customers' use of the Site
We may take reasonable protective measures where such activity is detected.
26. Events Outside Our Reasonable Control
We may experience delays or interruptions caused by events beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Transportation disruption
- Government restrictions
- Public-health emergencies
- Labor disputes
- Utility failures
- Telecommunications outages
- Significant carrier interruptions
- Other comparable events
The original Terms also expressly address weather, war, civil disorder, quarantine, labor disruption, and other circumstances beyond the operator's reasonable control. 粘贴的文本 (1)
Where appropriate, we will make reasonable efforts to resume affected operations.
Mandatory consumer rights remain unaffected.
27. Shipping, Delivery & Risk
Purchases made through vezlupi.com are governed by our Shipping Policy and applicable consumer law.
Orders generally require 2–5 business days for processing before dispatch.
Estimated carrier transit times and applicable shipping charges are disclosed in our Shipping Policy and during checkout where relevant.
Any allocation of risk relating to transportation is subject to mandatory consumer law. Nothing in these Terms should be interpreted as transferring shipping risk to a consumer earlier than applicable law permits.
28. Returns & Refunds
Eligible products may generally be returned within 30 days after delivery, subject to the requirements stated in our Return & Refund Policy.
Return requests should be submitted to:
Customers must obtain the applicable return instructions before sending merchandise.
Our registered business address is not necessarily the return warehouse, and products should not be sent there unless our customer support team specifically instructs you to do so.
29. Consumer Rights
Nothing in these Terms is intended to remove rights available under mandatory consumer-protection law.
Depending on your location, applicable statutory rights may relate to:
- Product conformity
- Defective products
- Repairs
- Replacements
- Refunds
- Delivery
- Cancellation
- Withdrawal rights
Where mandatory law provides stronger protection than these Terms, the mandatory legal requirement will prevail.
30. European Economic Area Consumers
Consumers located in the European Economic Area may have additional statutory protections for qualifying distance purchases, including a 14-day right of withdrawal, subject to applicable conditions and exclusions.
These statutory rights may apply independently of our standard 30-day return policy.
31. Resolving Disputes
If you have a concern relating to the Site or a purchase, we encourage you to contact customer support first:
Many issues concerning orders, payments, shipping, returns, or refunds can be reviewed directly.
Nothing in this section prevents you or us from exercising legal rights available under applicable law.
We have intentionally not carried over the source document's mandatory Hong Kong arbitration provision, because its suitability for this Shanghai-based business and every customer jurisdiction cannot be established merely from the supplied template. The source itself places arbitration in Hong Kong under specified rules. 粘贴的文本 (1)
32. Governing Law
These Terms are governed by the laws applicable to Shanghai Kelintao Technology Co., Ltd., subject to mandatory consumer protections and jurisdictional rights that may apply to customers in their country or region.
To the extent legally permitted, disputes concerning the operation of Shanghai Kelintao Technology Co., Ltd. may be submitted to a competent court in Shanghai, China.
Nothing in this section removes consumer protections or jurisdictional rights that cannot lawfully be waived.
33. Changes to These Terms
We may update these Terms where reasonably necessary to reflect changes to:
- Site functionality
- Business operations
- Security practices
- Policies
- Service providers
- Applicable legal requirements
The revised version will be published on this page and the Last Updated date will be changed.
Updates will not be used to unlawfully remove rights already accrued under completed transactions.
34. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent legally permissible, and the remaining provisions will continue in effect.
35. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision or another provision later.
36. Assignment
You may not transfer rights or obligations under these Terms in a manner that violates applicable law or materially interferes with our rights without appropriate authorization.
Where legally permitted, we may transfer relevant rights or obligations as part of a legitimate corporate reorganization, business transfer, or similar transaction, provided mandatory customer rights remain protected.
37. Survival
Provisions that by their nature are intended to continue after you stop using the Site—including provisions concerning intellectual property, accrued rights, legal responsibility, and dispute matters—may remain effective to the extent permitted by law.
38. Entire Agreement
These Terms of Use should be read together with the other applicable policies published on vezlupi.com, including:
- Terms & Conditions
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Payment Options
- FAQ
- Contact Us
Together, these documents describe the principal rules governing use of our Site and purchases through our store.
If mandatory law conflicts with any provision, mandatory law will prevail.
39. Contact Us
For questions regarding these Terms of Use, intellectual-property concerns, or use of vezlupi.com, please contact us:
VEZLUPINA™
Owned and Operated by: Shanghai Kelintao Technology Co., Ltd.
Owner: Liu Qirui
Business Address: Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email: service@vezlupi.com
Customer Service Phone: +86 18466180751
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)
Primary Website: vezlupi.com