Last Updated: October 9, 2026

At HEDJORIA™, we understand that a great shopping experience continues beyond checkout. Our Shipping Policy explains how orders are processed, fulfilled, and delivered to ensure customers receive their purchases safely and efficiently.

Our Shipping Approach

HEDJORIA™ is committed to providing carefully selected products designed for modern lifestyles.

To improve fulfillment efficiency and maintain reliable delivery performance, orders may be shipped through our own logistics network, trusted suppliers, or qualified fulfillment partners depending on product availability and destination.

This fulfillment approach allows us to:

• Provide customers with practical and thoughtfully designed products

• Maintain competitive pricing through an efficient supply chain

• Improve order handling and delivery coordination

• Reduce unnecessary storage and operational waste

We appreciate your understanding as we work to create a smoother and more responsible delivery experience.

1. Order Processing & Shipping Fees

Every order is carefully reviewed and prepared before shipment.

Processing Time

Orders are typically processed within:

1–3 business days after payment confirmation.

During holidays, promotional events, or periods of increased order volume, processing times may require additional time.

Shipping Fees

Shipping costs are calculated based on the destination, selected shipping method, and order details.

Available shipping options and applicable fees will be displayed during checkout before payment confirmation.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and shipping method selected.

Estimated delivery timeframe:

Please note that delivery estimates begin after the order has been shipped.

Unexpected delays may occur due to:

• Carrier processing

• Weather conditions

• Public holidays

• Customs procedures

• Regional delivery restrictions

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please note:

• Tracking information may require 1–3 business days to become active

• Tracking updates may occasionally be delayed while packages move between facilities

• A temporary lack of tracking updates does not necessarily indicate a delivery issue

If your tracking information has not updated for an extended period, please contact our customer support team.

4. International Shipments & Customs

For international orders, shipments may be subject to customs procedures depending on the destination country.

Customers may be responsible for:

• Import duties

• Customs taxes

• Local handling fees

• Other charges required by local regulations

HEDJORIA™ is not responsible for delays caused by customs inspections or government processing requirements.

Customs policies vary by country, so we recommend checking local regulations when necessary.

5. Changes or Order Cancellations

We begin processing orders as quickly as possible to provide efficient delivery.

If you need to update shipping information or request an order cancellation, please contact us as soon as possible:

Email: service@hdjgh.com

Requests should be submitted before the order enters fulfillment.

Once an order has been processed or shipped, changes or cancellations may no longer be available.

6. Lost or Damaged Packages

We want every customer to receive their order in good condition.

Damaged Items

If your package arrives damaged:

• Contact us promptly after delivery

• Provide your order number and photos showing the issue

Our team will review the information and provide an appropriate solution.

Lost Packages

If a shipment is confirmed lost by the carrier, please contact our support team.

We will review the delivery status and work with you to determine the appropriate resolution.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact HEDJORIA™ customer support.

Brand Name: HEDJORIA™
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.

Business Address:
Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai

Customer Support Email:
service@hdjgh.com

Customer Service Phone:
+86 18466180751

Website:
hdjgh.com

Thank you for choosing HEDJORIA™.

We are dedicated to providing a reliable delivery experience and helping you enjoy every product with confidence.