Last Updated: October 9, 2026
At HEDJORIAโข, we value every customer experience and aim to make the return and refund process clear, fair, and easy to understand.
This policy explains the conditions, procedures, and requirements for requesting returns, replacements, or refunds for purchases made through hdjgh.com.
1. Return Eligibility
Customers may request a return within 30 calendar days after delivery of the order.
To be eligible for a return, the following conditions must be met:
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The product must be unused and in its original condition
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The item should include original packaging and accessories when applicable
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Proof of purchase, such as an order number or confirmation email, must be provided
Items that do not meet the return requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email: service@hdjgh.com
Please include:
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Order number
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Product name
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Reason for return
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Supporting photos or additional details when necessary
After reviewing your request, our team will provide return instructions if your return is approved.
Important: Please do not send items back before receiving return approval and instructions from our customer service team.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive:
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A damaged product
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A defective item
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An incorrect product
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A product that significantly differs from the description
Please contact us promptly.
After reviewing the situation, HEDJORIAโข will provide an appropriate solution, which may include replacement, refund, or other available assistance.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
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Customized or personalized products
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Items that have been used, altered, or damaged after delivery
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Clearance or final sale products where stated
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Gift cards or promotional items that are not eligible for return
If you are unsure whether your order qualifies for a return, please contact our support team before submitting a request.
5. Exchanges
If you would like to exchange an item, please contact us first.
Exchange requests generally follow this process:
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Submit a return request for the original product.
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Wait for return approval and instructions.
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Place a new order for the replacement item.
This process helps ensure faster handling and accurate order processing.
6. International Orders
For eligible international customers, return rights and procedures may vary depending on local regulations and order circumstances.
Customers should contact HEDJORIAโข customer support before returning any international order to receive the correct instructions.
Email: service@hdjgh.com
7. Refunds
Once your returned item has been received and inspected, we will notify you regarding the refund status.
For approved refunds:
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Refunds will be issued to the original payment method
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Processing may take up to 10 business days
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Additional processing time may be required by your bank, card issuer, or payment provider
If you have not received your refund after the expected processing period, please contact us with your order information.
8. Return Shipping Information
Return requests must be approved by HEDJORIAโข before any product is shipped back.
After your return request is accepted, our customer support team will provide:
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Return instructions
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Applicable return address details
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Additional requirements if needed
Please do not send returns directly to the business registration address unless specifically instructed.
Contact Us
For any questions regarding returns, refunds, or order assistance, please contact:
Brand Name: HEDJORIAโข
Legal Company Name: Shanghai Kelintao Technology Co., Ltd.
Business Address:
Building 7, No. 3259, Huajiang Road, Fengxian District, Shanghai
Customer Support Email:
service@hdjgh.com
Customer Service Phone:
+86 18466180751
Website:
hdjgh.com
HEDJORIAโข is committed to providing a transparent and customer-friendly return experience. We appreciate your trust and will continue working to make every shopping experience simple and reliable.