FAQ

1. Select the product you would like to purchase and choose any available options.
2. Click Add to Cart.
3. Review your products and quantities.
4. Select Checkout.
5. Enter your contact information and delivery address carefully.
6. Choose from the payment methods displayed at checkout.
7. Review your shipping information and final order total.
8. Complete your purchase.

After successful checkout, an order confirmation should be displayed and a confirmation email will be sent to the email address provided.

Open the relevant product page, select any available style, quantity or variation, then choose Add to Cart. You may continue browsing or proceed directly to checkout.

Select the Cart icon on the website. From your cart you can review selected products, quantities and your current subtotal before checkout.

Open your shopping cart and use the quantity selector beside the relevant product. Your cart total should update to reflect the new quantity.

Locate the product in your cart and use the available Remove option, or reduce the quantity to zero where supported by the cart interface.

After a successful purchase, an order confirmation should be sent to the email address entered during checkout. It normally contains your order number and a summary of your purchase.

If you believe payment was completed but no confirmation arrives, check your spam or junk folder first. You may then contact service@vezlupi.com.

Contact service@vezlupi.com as soon as possible and include your order number and requested change.

We will make reasonable efforts to accommodate changes before fulfillment progresses, but changes cannot be guaranteed once processing or shipment has advanced.

Please contact us as soon as possible. Cancellation may be possible before an order reaches a stage of processing or fulfillment that can no longer reasonably be stopped.

If an order has already been dispatched, cancellation may no longer be possible. An eligible return may instead be requested after delivery under our Return & Refund Policy.

Contact service@vezlupi.com and include:

• Your order number
• The missing product name
• A short explanation
• Relevant package photographs where reasonably applicable

Some orders may be fulfilled in separate packages, so please also check whether additional tracking information has been issued.

Contact us promptly with your order number and clear photographs showing the product received.

If we confirm that an incorrect item was shipped because of our fulfillment error, we will provide an appropriate replacement, refund or return solution without requiring you to bear costs resulting from that error.

Contact service@vezlupi.com with your order number, a description of the issue and clear photographs or other reasonable evidence.

Where a product is confirmed damaged, defective, incorrect or materially misdescribed, an appropriate replacement, refund or return solution will be provided at no additional cost to the customer.

Yes. Depending on inventory location, product availability and fulfillment arrangements, products from the same order may occasionally be shipped separately and may have different tracking numbers.

Payment methods currently available for your transaction are displayed during checkout.

Depending on location and payment-service availability, these may include major credit or debit cards, PayPal where available, and other supported payment options shown directly at checkout.

Your checkout will display the applicable order total before payment is authorized, including product charges and any shipping, discounts, taxes or other applicable amounts calculated for the transaction.

Add your products to the cart, proceed to checkout and locate the promotional or discount-code field. Enter the code exactly as provided and select Apply.

Confirm that the discount appears in the checkout total before completing payment. Offers may have eligibility requirements, expiration dates or product exclusions.

Payments are handled through the secure checkout infrastructure and payment providers available through our ecommerce platform.

For more information regarding personal information, please review our Privacy Policy.

Orders are generally processed within 2–5 business days after successful payment confirmation.

Processing time is separate from carrier transit time. Orders placed during weekends, public holidays or unusually high-demand periods may begin processing on the next applicable business day.

Estimated delivery time depends on destination, carrier, fulfillment location and other shipping circumstances.

Please review our Shipping Policy for the applicable estimated delivery windows. Delivery estimates are not guaranteed arrival dates.

When tracking is available, tracking information will generally be provided after dispatch.

Please allow reasonable time for the carrier system to register the shipment. If you need assistance, contact service@vezlupi.com with your order number.

Eligible products may be returned within 30 days after delivery, subject to the conditions and exclusions stated in our Return & Refund Policy.

Returned products generally need to be in eligible condition and accompanied by information reasonably required to identify the purchase.

Before sending a product back, contact service@vezlupi.com.

Provide your order number, the product you wish to return and the reason for your request. If approved, our team will provide the applicable return instructions and return destination.

Do not send an unauthorized return directly to our registered business address.

For an eligible preference-based return, such as a change of mind, the customer is generally responsible for applicable return shipping costs unless otherwise required by law.

If an item is confirmed damaged, defective, incorrect or materially misdescribed, we will provide an appropriate solution without requiring the customer to bear costs caused by our error.

Approved refunds are returned to the original payment method.

After an eligible returned product has been received and inspected, an approved refund is generally issued within 5–10 business days. Your bank or payment provider may require additional processing time.

We handle personal information according to our Privacy Policy and applicable requirements.

Information may be processed where reasonably necessary to operate the store, fulfill orders, provide customer support, process payments through applicable service providers, maintain security and comply with legal obligations.

Please review our Privacy Policy for complete information.

VEZLUPINA™ is designed for current versions of widely used modern browsers, including Google Chrome, Safari, Firefox and Microsoft Edge.

Keeping your browser and operating system updated can help improve compatibility, performance and security.